Privacy Policy & SMS Terms and Conditions

Effective Date: May 19, 2026

At Bighorn Roofing, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit gobighorn.com or contact us for roofing, siding, windows, gutters, or other exterior services.

By using our website or submitting your information, you agree to the practices described below.

1. Information We Collect

Information You Provide

We collect information you give us directly, including:

Name, email address, phone number, and home address
Details about your project or service request
Payment information (processed securely through our payment partners)
Communications you send us through our contact forms, chat, or phone

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on each page
Referring website or search query that brought you to us
Device type and operating system

We collect this data through cookies and similar technologies. You can control cookie settings through your browser.

Information from Third Parties

We may receive information about you from third-party services we use to operate our business, including AccuLynx (our CRM), Roofle (instant roof quote tool), Podium (customer messaging and reviews), and Google.

2. How We Use Your Information

We use the information we collect to:

Respond to your service inquiries and schedule appointments
Provide estimates, complete projects, and follow up on your job
Send you text messages and emails about your project or our services (with your consent)
Request reviews and customer satisfaction feedback
Improve our website and marketing based on how visitors use the site
Comply with legal obligations and resolve disputes

We do not sell your personal information to third parties. We will never share your data with anyone outside of what is necessary to deliver our services.

3. Text Messaging

If you provide your phone number and consent to receiving texts, you may receive SMS messages from Bighorn Roofing related to:

Appointment confirmations and reminders
Project status updates
Estimates and follow-ups
Promotions and special offers (only if you opted in specifically for marketing texts)

Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP. For help, reply HELP or contact us at (801) 305-4851. See our SMS Terms and Conditions below for full details.

4. Cookies and Tracking

Our website uses cookies to remember your preferences, understand how you found us, and improve your experience. You can disable cookies in your browser settings, though some parts of the site may not function properly without them.

We may use third-party tools such as Google Analytics and Meta Pixel to understand website traffic and measure the effectiveness of our advertising. These tools collect anonymized data about site visits.

5. Data Sharing

We only share your information with:

Service providers who help us operate our business (scheduling, CRM, payment processing, review platforms)
Financing partners (ContractorLoanPRO, Soarion Credit Union, Sunlight Financial) when you request financing information
Legal authorities when required by law

All third-party service providers are required to protect your information and use it only for the purposes we authorize.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption, and our internal systems are access-controlled.

No method of data transmission over the internet is 100% secure. If you have concerns about the security of your data, contact us at anya@gobighorn.com.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Ask us to correct or delete your information
Opt out of marketing communications at any time
Request that we stop processing your data

To exercise any of these rights, email us at anya@gobighorn.com or call (801) 305-4851. We will respond within 30 days.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy whenever you interact with us.

10. Contact Us

Bighorn Roofing
gobighorn.com
(801) 305-4851
anya@gobighorn.com
7789 S Allen St, Midvale, UT 84047

Bighorn Roofing

SMS Terms and Conditions

Effective Date: May 19, 2026

By providing your mobile phone number and consenting to receive text messages from Bighorn Roofing, you agree to these SMS Terms and Conditions. Please read them carefully.

1. Program Description

Bighorn Roofing (“we,” “us,” or “our”) may send you text messages related to:

Appointment scheduling and reminders
Project updates and follow-ups
Estimates and proposals
Customer satisfaction and review requests
Promotional offers and seasonal discounts (when you opt in specifically)

Message frequency will vary based on your project status and communication preferences.

2. How to Opt In

You can opt in to receive SMS messages from us in the following ways:

Submitting a contact or quote request form on gobighorn.com
Verbally or in writing during a sales appointment
Texting a designated keyword to our business number

By opting in, you confirm you are the account holder or authorized user of the mobile number provided, and that you are 18 years of age or older.

3. How to Opt Out

You can stop receiving text messages from us at any time by replying STOP to any text message you receive from us. After we receive your STOP request, we will send one final confirmation message and then remove you from our list.

You may also opt out by contacting us directly at (801) 305-4851 or anya@gobighorn.com.

4. Help

If you need assistance, reply HELP to any message or contact us at:

5. Costs and Fees

Bighorn Roofing does not charge for SMS messages. However, message and data rates may apply depending on your mobile carrier and plan. Contact your carrier for details about your messaging plan.

6. Data and Privacy

Your mobile number and any information you share with us via text will be used only to communicate with you about your project and related services. We do not sell or share your mobile number with third parties for their own marketing purposes.

Please review our full Privacy Policy at gobighorn.com/privacy for details on how we handle your personal information.

7. Supported Carriers

SMS messaging is available on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary. We are not responsible for delayed or undelivered messages due to carrier issues.

8. Changes to These Terms

We may update these SMS Terms and Conditions at any time. Continued use of our SMS program after changes take effect constitutes your agreement to the updated terms.

9. Contact Information